Firms › Creation Consumer Finance Limited ›

Creation Consumer Finance Limited

Financial Ombudsman decision DRN1338880 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Credit file reporting

In the Ombudsman’s words

I think if more scrutiny was given to Miss D’s employment status, income and expenditure, a responsible lender would have declined the application.Irresponsible lending

remove the information about the loan, held with credit reference agencies.Credit file reporting

Rules cited

FCA CONC (Consumer Credit sourcebook)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1338880.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.