HSBC Bank plc

Financial Ombudsman decision DRN1336199 Not upheld

Not upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Mon Sep 21deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Payment delayed or failed, Service failure

In the Ombudsman’s words

He says that the delays meant that it was unable to recover the £4,000 payment.Payment delayed or failed

HSBC admits that it wrongly assured Mr P that it would be able to recover his moneyService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1336199.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.