Secure Trust Bank Plc

Financial Ombudsman decision DRN1334820 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Mon Jan 16deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Service failure

In the Ombudsman’s words

I also agree with the adjudicator that there’s been an element of poor customer service.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1334820.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.