National Westminster Bank Plc

Financial Ombudsman decision DRN1328769 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£250redress stated in the decision

Sun Oct 14deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Service failure

In the Ombudsman’s words

failed to respond to a request about a loanComplaint handling

staff were rude and disrespectful towards herService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1328769.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.