Nationwide Building Society

Financial Ombudsman decision DRN1327297 Not upheld

Not upheldoutcome, as published by the Ombudsman

£500redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Complaint handling

In the Ombudsman’s words

incorrectly recorded overdue payments relating to their mortgage account on their credit filesCredit file reporting

unhappy with the response he received and the time taken to resolve his complaintComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1327297.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.