Santander UK Plc
Financial Ombudsman decision DRN1325995 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Nov 11deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Credit file reporting, Support for vulnerable customers
In the Ombudsman’s words
She asked them to remove or backdate the default of the account from 7 September 2015.Credit file reporting
Santander said they didn’t think they’d ignored her but if they weren’t aware of her situation they couldn’t offer the support they have available.Support for vulnerable customers
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1325995.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.