NewDay Ltd

Financial Ombudsman decision DRN1322549 Upheld

Upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Mon Jun 08deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Service failure

In the Ombudsman’s words

Ms O complains about the NewDay Ltd’s customer service after it became responsible for her store card.Complaint handling

I find no evidence to show that NewDay contacted Ms O after it took over her account.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1322549.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.