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Tesco Personal Finance Limited
Financial Ombudsman decision DRN1321434 Upheld
Upheldoutcome, as published by the Ombudsman
£4,423redress stated in the decision
Mon Oct 30deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Complaint handling
In the Ombudsman’s words
Miss O has complained Tesco Personal Finance plc, trading as Tesco Bank, won’t give back money that was transferred out of her account without her permission.APP scam refund refused
Tesco offered Miss O £150 for the problems she’d had in getting them to deal with her complaint.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1321434.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.