Bank of Ireland (UK) Plc

Financial Ombudsman decision DRN1289408 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Sun Dec 09deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Payment delayed or failed, Service failure

In the Ombudsman’s words

Mr G complains that Bank of Ireland (UK) Plc (trading as Post Office Money) failed to resolve a problem with direct debits on his account in reasonable time.Payment delayed or failed

Post Office Money first told him that the problem was not with them and suggested he should complain to the recipient bank.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1289408.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.