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American Express Services Europe Limited
Financial Ombudsman decision DRN1279367 Not upheld
Not upheldoutcome, as published by the Ombudsman
£15,000redress stated in the decision
Fri Nov 11deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Credit file reporting, Complaint handling
In the Ombudsman’s words
Amex said it had removed all record of the fraudulent account from Mr T’s credit fileCredit file reporting
Amex accepted that it hadn’t acted promptly, and as an apology sent Mr T a cheque for £50Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1279367.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.