Santander UK Plc
Financial Ombudsman decision DRN1271330 Upheld
Upheldoutcome, as published by the Ombudsman
£200redress stated in the decision
Mon Feb 08deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Credit file reporting, Complaint handling
In the Ombudsman’s words
a default being placed on his credit reference agency filesCredit file reporting
Santander admits that when Mr M agreed a three month arrangement with its collections and recoveries department on 3rd December 2014, this was not processed correctly.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1271330.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.