Derek Cooke Financial Ltd

Financial Ombudsman decision DRN1270128 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Mar 08deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Product mis-sold, Complaint handling

In the Ombudsman’s words

Mr and Mrs D complain that: - Derek Cooke Financial Ltd (DCFL) advised them to take out a mortgage over a term that took them into retirement and that it didn’t check they had a way of repaying the mortgage at the end of the termProduct mis-sold

they’re unhappy with the way DCFL handled their mis-selling complaint.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1270128.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.