Lloyds TSB Bank Plc
Financial Ombudsman decision DRN1269964 Upheld
Upheldoutcome, as published by the Ombudsman
£40redress stated in the decision
Wed May 15deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Payment delayed or failed, Service failure
In the Ombudsman’s words
complain about difficulties experienced trying to cancel direct debitsPayment delayed or failed
She did not think she had received a reasonable service when she rang Lloyds TSBService failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1269964.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.