Santander UK Plc
Financial Ombudsman decision DRN1267259 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Wed Apr 24deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Support for vulnerable customers
In the Ombudsman’s words
they say it has unfairly sought possession of their home and hasn’t given them enough time to repay the arrears on their mortgage, or sell their home.Treatment in financial difficulty
Mr T said that between 2008 and 2011 he had suffered from severe depression and he didn’t think Santander had done enough to help at the time.Support for vulnerable customers
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1267259.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.