Sainsbury's Bank Plc

Financial Ombudsman decision DRN1266854 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Jan 08deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Payment delayed or failed, Complaint handling

In the Ombudsman’s words

website wasn’t working properly. So she couldn’t make a payment on her credit card account.Payment delayed or failed

Sainsbury’s failed to deal with her complaint within eight weeks.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1266854.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.