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Creation Consumer Finance Limited
Financial Ombudsman decision DRN1259339 Upheld
Upheldoutcome, as published by the Ombudsman
—no sum stated
Sat Jul 06deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Product mis-sold, Complaint handling
In the Ombudsman’s words
Creation told her that she’d get 1% cashback and wouldn’t be charged a fee if she used her card in the supermarket connected to it.Product mis-sold
Miss A also complains that Creation dealt with her complaint poorly.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1259339.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.