National Westminster Bank Plc

Financial Ombudsman decision DRN1257416 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri May 19deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Complaint handling

In the Ombudsman’s words

NatWest accepted this and refunded to Mr C the full amount that’d been taken from his accounts by the fraudster.APP scam refund refused

Mr C complains about the service he had from National Westminster Bank Plc (NatWest) when he was the victim of fraud and the time it took him to sort things out.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1257416.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.