Experian Limited
Financial Ombudsman decision DRN1255211 Not upheld
Not upheldoutcome, as published by the Ombudsman
£25redress stated in the decision
Sat Apr 13deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Experian accepts that Mr W should’ve received his PIN within a few days of signing up to his ProtectMyID membership. But because of its system issues, which were out of Mr W’s control, it meant he had to wait three weeks.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1255211.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.