WDFC UK Limited

Financial Ombudsman decision DRN1250977 Upheld

Upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Fri May 08deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Credit file reporting, Complaint handling

In the Ombudsman’s words

I have seen nothing to show that Wonga carried out any proper assessment into what Ms B could affordIrresponsible lending

information on these should be deleted from her credit recordCredit file reporting

Wonga’s complaint handling was poorComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1250977.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.