State Bank of India
Financial Ombudsman decision DRN1244393 Upheld
Upheldoutcome, as published by the Ombudsman
£300redress stated in the decision
Mon Nov 20deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Service failure
In the Ombudsman’s words
Mr J complains that the State Bank of India is holding him liable for transactions he didn’t carry out or authorise.APP scam refund refused
I don’t think State Bank of India did enough to fairly protect Mr J’s interests by attempting to recoup the funds in a timely fashion.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1244393.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.