HSBC Bank plc

Financial Ombudsman decision DRN1240248 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Oct 18deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Identity checks and access

In the Ombudsman’s words

Mrs I complains that HSBC Bank Plc carried out two credit searches when she tried to open an account. She wants an apology and compensation for the negative impact to her credit file.Credit file reporting

Mrs I applied for an account and was surprised to be asked to provide specific ID via HSBC’s portal, and was then asked to provide it twice more.Identity checks and access

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1240248.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.