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Lloyds Bank PLC
Financial Ombudsman decision DRN1236641 Not upheld
Not upheldoutcome, as published by the Ombudsman
£500redress stated in the decision
Mon Apr 16deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Credit file reporting, Complaint handling
In the Ombudsman’s words
Mr A has complained that Lloyds Bank Plc (‘Lloyds’) treated him unfairly by not compensating him for the negative impact on his credit file for what he feels was an incorrectly registered county court judgement (‘CCJ’).Credit file reporting
He’s also unhappy about the time taken by Lloyds to respond to his complaint.Complaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1236641.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.