HSBC UK Bank Plc
Financial Ombudsman decision DRN1235581 Upheld
Upheldoutcome, as published by the Ombudsman
£300redress stated in the decision
Fri Jun 07deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Credit file reporting, Complaint handling
In the Ombudsman’s words
Mr Y complains about mistakes HSBC UK Bank plc (trading as first direct) made when he applied for a credit card account and the impact of this on his ability to get credit.Credit file reporting
But she acknowledges there were significant delays in resolving this issue and recommended first direct should pay Mr Y another £100 to compensation.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1235581.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.