Capital One (Europe) plc

Financial Ombudsman decision DRN1235323 Upheld

Upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Aug 07deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Support for vulnerable customers

In the Ombudsman’s words

Ms G complains that Capital One (Europe) plc (Capital One) was irresponsible when it issued her with two credit cards.Irresponsible lending

Mr G informed Capital One that Ms G was in financial difficulty, suffered from mental health issues and was vulnerable.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1235323.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.