Post Office Limited
Financial Ombudsman decision DRN1235221 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Wed Mar 11deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Identity checks and access, Complaint handling
In the Ombudsman’s words
she couldn’t access it and her account number was changed without warningIdentity checks and access
Miss H complains that when she opened her Post Office savings account, she couldn’t access it and her account number was changed without warning.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1235221.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.