Lloyds Bank PLC

Financial Ombudsman decision DRN1228005 Not upheld

Not upheldoutcome, as published by the Ombudsman

£1redress stated in the decision

Thu Dec 18deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Data and privacy

In the Ombudsman’s words

Mr M fell into financial difficulties. He sent the bank an income and expenditure form in April 2013 and made an offer to pay £1 per month towards his debt.Treatment in financial difficulty

Mr M says that by passing his details to a third party without his permission, the bank has breached the Data Protection Act (DPA).Data and privacy

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1228005.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.