National Westminster Bank Plc

Financial Ombudsman decision DRN1224901 Upheld

Upheldoutcome, as published by the Ombudsman

£50redress stated in the decision

Mon Feb 16deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Credit file reporting

In the Ombudsman’s words

failed to respond reasonably to his offer to repay his overdraftTreatment in financial difficulty

removed information from his credit file up to June 2014Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1224901.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.