Barclays Bank UK PLC

Financial Ombudsman decision DRN1222047 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Apr 03deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Complaint handling

In the Ombudsman’s words

G Ltd complains that Barclays Bank UK PLC didn’t do enough to help when it’s director, Mr S, fell victim to a scam.APP scam refund refused

I acknowledge that Barclays could have done more to keep Mr S updated. But I think that the £50 Barclays has already paid to Mr S for those delays is appropriate in the circumstancesComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1222047.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.