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HHPG Limited
Financial Ombudsman decision DRN1219975 Upheld
Upheldoutcome, as published by the Ombudsman
£5,000redress stated in the decision
Tue Jun 17deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Product mis-sold, Support for vulnerable customers
In the Ombudsman’s words
Mrs T complains – through her representative – that HHPG Limited (‘HHPG’) mis-sold her mortgages taken out in 2005 and 2007.Product mis-sold
her health made her vulnerable to any advice she received and limited her understanding of such advice.Support for vulnerable customers
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1219975.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.