Santander UK Plc
Financial Ombudsman decision DRN1214704 Upheld
Upheldoutcome, as published by the Ombudsman
£288redress stated in the decision
Fri Nov 17deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Irresponsible lending, Support for vulnerable customers
In the Ombudsman’s words
I remain satisfied that its lending was irresponsible. It simply shouldn’t have lent Mr S a loan of £7,500 and increased his credit limit by £1,300.Irresponsible lending
Mr S has been in difficulty for some time and I think that it’s well documented in the banking records that Santander has.Support for vulnerable customers
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1214704.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.