Paragon Bank Plc
Financial Ombudsman decision DRN1214388 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Sat Apr 20deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Bereavement and power of attorney, Service failure
In the Ombudsman’s words
The estate of Mr B complains about the information given by Paragon Bank Plc after it was notified of his death.Bereavement and power of attorney
Mrs B also complains that Paragon has unnecessarily asked for a copy of her marriage certificate before it will send information to the new ISA manager.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1214388.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.