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National Westminster Bank Plc
Financial Ombudsman decision DRN1208891 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Sat Nov 10deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Mr K complains that he received poor service from the National Westminster Bank Plc (NatWest) when he tried to use his bank card at an ATM at one of their branches, since it was retained without reason.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1208891.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.