Mortgages Plc

Financial Ombudsman decision DRN1199710 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Sep 04deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Product mis-sold, Support for vulnerable customers

In the Ombudsman’s words

complain that the mortgage they took out with Mortgages Plc in 2006 is unsuitableProduct mis-sold

I would like to remind Mortgages Plc of its obligation to treat vulnerable customers sympatheticallySupport for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1199710.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.