Black Horse Limited
Financial Ombudsman decision DRN1196567 Not upheld
Not upheldoutcome, as published by the Ombudsman
£1,537redress stated in the decision
Fri Nov 17deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Credit file reporting, Complaint handling
In the Ombudsman’s words
To update Mr D’s credit file accordinglyCredit file reporting
additional compensation of £150 for distress and inconvenience caused by bad complaint handlingComplaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1196567.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.