Sainsbury's Bank Plc

Financial Ombudsman decision DRN1185461 Not upheld

Not upheldoutcome, as published by the Ombudsman

£30redress stated in the decision

Mon Nov 09deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Complaint handling

In the Ombudsman’s words

Mrs H and Mr H complain Sainsbury’s Bank plc has recorded a default on their credit filesCredit file reporting

I agree with Sainsbury’s that it didn’t respond fully to Mrs H and Mr H when they first complained.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1185461.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.