Santander UK Plc
Financial Ombudsman decision DRN1178522 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Jun 15deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Interest and rates
In the Ombudsman’s words
Mr M also says Santander could have done more to help him when he faced financial difficulties some years ago.Treatment in financial difficulty
Mr M complains that Santander UK Plc should have offered him a more competitive rate of interest on his mortgage sooner than it did.Interest and rates
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1178522.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.