Barclays Bank UK PLC

Financial Ombudsman decision DRN1173455 Not upheld

Not upheldoutcome, as published by the Ombudsman

£50redress stated in the decision

Mon Mar 18deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Service failure

In the Ombudsman’s words

So she complained about that, and the customer service she received when she phoned the bank about it.Complaint handling

Ms R complains about the customer service she received from Barclays Bank UK Plc when she wanted to remove herself from the signing mandate of a charity account.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1173455.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.