Lloyds Bank PLC

Financial Ombudsman decision DRN1170491 Upheld

Upheldoutcome, as published by the Ombudsman

£1,000redress stated in the decision

Wed Mar 23deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Identity checks and access

In the Ombudsman’s words

amend Mr B’s credit fileCredit file reporting

Mrs W complains that Lloyds Bank plc continually told her she had no authority to access her brother’s (Mr B’s) accounts despite having Court of Protection.Identity checks and access

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1170491.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.