Lloyds TSB Bank Plc
Financial Ombudsman decision DRN1170071 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Thu Jul 04deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Credit file reporting, Complaint handling
In the Ombudsman’s words
Mrs L complains that Lloyds TSB Bank Plc has not provided her with true copies of her credit card agreementsCredit file reporting
it has sent her wrong information, and that it has handled the whole matter poorlyComplaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1170071.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.