Nationwide Building Society

Financial Ombudsman decision DRN1166026 Upheld

Upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Tue May 03deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Complaint handling

In the Ombudsman’s words

She complains that Nationwide did not tell her that this arrangement (and any missed payments) would be recorded on her credit file.Credit file reporting

Ms O complained to Nationwide. The Society accepted that it should not have recorded her late payment, and that it had reinstated her arrangement incorrectly leading to unmade payments being recorded.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1166026.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.