HSBC Bank plc

Financial Ombudsman decision DRN1160258 Not upheld

Not upheldoutcome, as published by the Ombudsman

£250redress stated in the decision

Mon Dec 04deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Complaint handling

In the Ombudsman’s words

Miss H complains that HSBC Bank Plc did not do enough to protect her from being the victim of a scam and will not refund the money she lost.APP scam refund refused

It accepts that it did not communicate with Miss H about what happened as well as it should. And it was giving a very unwelcome message. It’s agreed to pay her compensation of £250 for thisComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1160258.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.