Lloyds Bank PLC

Financial Ombudsman decision DRN1156191 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Sep 01deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty

In the Ombudsman’s words

It accepts that it should have transferred the company borrowing to recoveries when it found out the company was dissolved. A demand on the guarantee would have been made and there would have been discussions about repayments.Treatment in financial difficulty

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1156191.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.