Santander UK Plc
Financial Ombudsman decision DRN1140650 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Feb 23deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Complaint handling
In the Ombudsman’s words
Mr H complains that Santander UK plc failed to detect fraudulent activity on his current account and held him liable because he had lost his bank card.APP scam refund refused
Mr H pointed out that the adjudicator had made a mistake with the disputed transaction dates and expressed concern that his complaint had not been properly considered.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1140650.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.