Barclays Bank UK PLC

Financial Ombudsman decision DRN1116920 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£50redress stated in the decision

Mon Nov 18deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Identity checks and access, Data and privacy

In the Ombudsman’s words

Barclays Bank UK Plc wouldn’t accept his passport as proof of who he was so that he could carry out transactions on his account.Identity checks and access

he’d seen that his passport number was entered onto the Barclays’ computer and Barclays had told him on more than one occasion that they wouldn’t remove itData and privacy

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1116920.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.