Lloyds TSB Bank Plc
Financial Ombudsman decision DRN1112197 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Support for vulnerable customers
In the Ombudsman’s words
Mr W complains about the way Lloyds TSB Bank Plc has administered his business loan, about the way it has attempted to recover the money he owes it and handled his repayment proposals.Treatment in financial difficulty
Banks are required to deal with customers in financial difficulty fairly but this does not necessarily mean that a bank must agree to repayment proposals put forward by the customer or agree to the customer’s desired or suggested financing proposals.Support for vulnerable customers
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1112197.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.