Santander UK Plc
Financial Ombudsman decision DRN1101794 Upheld
Upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Jan 23deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Credit file reporting, Service failure
In the Ombudsman’s words
remove all information about this account, from November 2010 onwards, from Mr R’s credit fileCredit file reporting
statements, collections letters and default notices weren’t sent to his address held on Santander’s address history recordsService failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1101794.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.