Black Horse Limited
Financial Ombudsman decision DRN1100262 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon May 09deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Service failure
In the Ombudsman’s words
Mrs T acquired a car by hire purchase with Black Horse Limited. She complains that Black Horse acted unfairly by terminating the hire purchase agreement and repossessing the car.Treatment in financial difficulty
Black Horse accepted that it should have held onto her account for a little while longer, to enable her to review her review her payment history and settle the arrears.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1100262.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.