Barclays Bank UK PLC

Financial Ombudsman decision DRN1099396 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Dec 11deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Support for vulnerable customers

In the Ombudsman’s words

this is about how Barclays have treated Mrs J and Mr J in their financial difficulty.Treatment in financial difficulty

She’s clearly vulnerable, and although she was initially unwilling to share details of that with BarclaysSupport for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1099396.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.