Santander UK Plc
Financial Ombudsman decision DRN1097658 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Sep 28deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Credit file reporting
In the Ombudsman’s words
Mr S complains that Santander UK Plc told him his loan account was closed in early 2014 and that he didn’t have to make any more payments towards it.Treatment in financial difficulty
It also registered his loan as being in default and this is now on his credit file.Credit file reporting
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1097658.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.