Lloyds Bank PLC

Financial Ombudsman decision DRN1094214 Not upheld

Not upheldoutcome, as published by the Ombudsman

£75redress stated in the decision

Wed Mar 09deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Complaint handling

In the Ombudsman’s words

any negative information recorded from 8 September 2015 would be deleted from Mr B’s credit fileCredit file reporting

I agree with the adjudicator that the compensation that Lloyds has already paid Mr B isn’t enough to reflect the trouble and upset its handling of the matter caused him.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1094214.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.